Lorraine Bagshaw Counselling & Psychotherapy in Leamington Spa

Privacy Policy

This Privacy Policy lets you know how your personal information is being collected, stored, and shared and this is line with EU/UK General Data Protection Regulations.
I am registered with the ICO and for more information please visit www.ico.org.uk

Digital records
These include:

  • Texts, voicemails, WhattsApp, and e-mails that either of us may send to each other regarding appointments or any between session contact.
  • Other digital records include records of payment made via bank transfer.
  • Possible audio recordings for training and research purposes.
    All the above is stored securely and/or on password protected devises or portals.
    We will not have any contact through social media networks.

    Paperwork
    I will maintain an attendance record of when we meet and a contract for the work we are doing together. This includes your name, signature, contact sheet with your full name, DOB, phone numbers, email address, emergency contact and GP details. I may also make brief notes on our sessions together. All of this is kept in a locked filing cabinet.

    How I use and share your data
    I will not share any of the above information with 3rd parties, unless you ask me to in which case we will discuss the benefit of this. If the information I hold on you is court ordered, I will have no choice but to share this, however I will endeavour where possible to inform you prior to this action being taken.
    Clinical supervision is a requirement of my accrediting body. The information shared will be your first name, your background, why you came to therapy and the nature of our work together. This process is to ensure high standards in my work with you and my clinical supervisor is bound by confidentiality.

    How long I keep your data
    When therapy ends I will destroy all paperwork and digital records stated above. I will however put together a brief document that includes attendance record and a summary of the work. I will store this securely and destroy after 7 years of ending of therapy, in line with my insurance requirements and best practice.

    Clinical Will
    I also have a clinical will in the event of something happening to me. This is considered good practice in the field of psychotherapy. This means that another UKCP psychotherapist holds basic contact details for you; first name, phone number and e-mail. These will only be accessed and used by this individual in the event of my death or significant accident, who would then contact you.

    Right to Access
    You have the right to ask for a copy of your personal information, free of charge, in an electronic or paper format. You also have the right to ask me to amend or change any incorrect information about you.
    Right to be Forgotten
    You have the right to ask me to erase any information that I hold about you. This includes your personal information that is no longer relevant to original purposes, or if you wish to withdraw consent.







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